Privacy Policy

This Privacy Policy explains how NurseTogether (“NurseTogether,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use www.nursetogether.com, cna.nursetogether.com, CNA Pass, and related services (collectively, the “Services”).

By using the Services, you acknowledge that your information will be handled as described in this Privacy Policy.

SCOPE

This Privacy Policy applies to personal information collected through:

    • www.nursetogether.com;
    • cna.nursetogether.com;
    • CNA Pass;
    • our emails and communications; and
    • related customer support and marketing interactions.

    INFORMATION WE COLLECT

    We may collect the following categories of information:

      A. Information You Provide Directly

      • name
      • email address
      • billing address
      • account login details
      • support requests and correspondence
      • information you submit in forms, surveys, waitlists, or promotions
      • purchase-related information
      • exam-related information you choose to submit in connection with a pass guarantee claim

      B. Account and Learning Information

      • account creation date
      • purchase history
      • package selection
      • study progress
      • exam readiness score
      • final exam scores
      • activity history inside CNA Pass
      • claim eligibility and claim history

      C. Device and Usage Information

      • IP address
      • browser type
      • device type
      • operating system
      • referring URLs
      • pages viewed
      • links clicked
      • date/time stamps
      • session activity
      • general location derived from IP address

      D. Payment Information
      Payments are processed through Lemon Squeezy and its payment partners. We may receive limited transaction details such as purchase status, product purchased, amount paid, country, and billing-related metadata, but we do not necessarily store your full payment card number.

      E. Cookies and Similar Technologies
      We and our service providers may use cookies, pixels, local storage, SDKs, scripts, tags, and similar technologies to operate the Services, remember preferences, understand usage, measure performance, and support analytics and marketing.

      HOW WE USE PERSONAL INFORMATION

      We may use personal information to:

        • provide, operate, maintain, and improve the Services;
        • create and manage accounts;
        • process purchases and provide access to CNA Pass;
        • communicate with you about your account, purchases, support requests, and updates;
        • personalize user experience;
        • measure study progress and readiness;
        • administer the pass guarantee and review refund claims;
        • detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized access;
        • comply with legal obligations;
        • enforce our Terms and other policies; and
        • send marketing communications where permitted by law or with your consent.

        Where applicable law requires a legal basis for processing, we may process personal information on the following bases:

          • performance of a contract;
          • compliance with legal obligations;
          • our legitimate interests, such as operating and improving the Services, securing the platform, preventing fraud, and communicating with users; and
          • your consent, where required, including for certain cookies and marketing activities.

          HOW WE SHARE PERSONAL INFORMATION

          We may share personal information with:

            • payment processors and ecommerce providers, including Lemon Squeezy;
            • hosting, analytics, email, customer support, security, and technology vendors;
            • professional advisors such as lawyers, accountants, auditors, and insurers;
            • government authorities, law enforcement, regulators, or courts where required by law or to protect rights and safety;
            • parties involved in a merger, acquisition, financing, asset sale, or other business transaction; and
            • other parties where you direct us to share information or consent to sharing.

            We do not sell your personal information for money. We do not knowingly share personal information for cross-context behavioral advertising except as may occur through third-party analytics or advertising technologies you consent to, where applicable.

            PAYMENT PROCESSING

            Transactions for CNA Pass may be processed by Lemon Squeezy as merchant of record. Payment-related information may be collected and processed by Lemon Squeezy and its service providers in accordance with their own policies and legal obligations. We encourage you to review the checkout disclosures presented at the time of purchase.

            EMAILS AND COMMUNICATIONS

            We may send:

              • transactional emails, such as receipts, access confirmations, support replies, and important service notices;
              • account-related communications; and
              • marketing emails about products, updates, and offers, where permitted by law.

              You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us. You may still receive transactional or service-related messages.

              COOKIES AND SIMILAR TECHNOLOGIES

              We use cookies and similar technologies on our websites and services.

                A. What Cookies Are
                Cookies are small text files placed on your browser or device. Similar technologies may include pixels, local storage objects, scripts, tags, and SDKs.

                B. Types of Cookies We May Use
                Strictly Necessary Cookies
                These are needed for core site functions such as login, security, network management, checkout continuity, fraud prevention, and saving session state.

                Functional Cookies
                These remember choices and settings, such as preferences, language, and user interface selections.

                Analytics Cookies
                These help us understand how visitors use our websites and CNA Pass so we can improve performance and usability.

                Performance Cookies
                These help monitor site speed, errors, reliability, and feature performance.

                Advertising or Marketing Cookies
                These may be used to measure campaigns, track conversions, or deliver relevant advertising, if used.

                C. Why We Use Cookies
                We may use cookies and similar technologies to:

                • keep the Services functioning properly;
                • remember settings and preferences;
                • understand how users interact with the Services;
                • detect fraud and abuse;
                • improve speed, performance, and reliability;
                • measure marketing and campaign effectiveness; and
                • support product analytics and user experience improvements.

                D. First-Party and Third-Party Cookies
                Some cookies may be set by us, and others may be set by third-party service providers we use for analytics, payments, hosting, embedded content, customer support, advertising, or related services.

                E. Cookie Consent
                Where required by law, we will request your consent before placing non-essential cookies or similar technologies on your device. Strictly necessary technologies may still be used without consent where legally permitted because they are required for the service to function.

                F. Managing Cookies
                You can manage cookies through:

                • our cookie banner or consent tool, where available;
                • your browser settings;
                • device-level privacy settings; and
                • applicable opt-out tools made available by third parties.

                Please note that disabling some cookies may affect the functionality of the Services.

                G. Cookie Details
                The specific cookies, technologies, durations, and providers in use may change over time. You should update this section to reflect your current actual setup, including any analytics, advertising, session, support, or embedded-tool vendors in use across www.nursetogether.com and cna.nursetogether.com.

                DATA RETENTION

                We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

                  • provide the Services;
                  • maintain accounts and purchase records;
                  • administer the pass guarantee;
                  • comply with legal, tax, accounting, and reporting obligations;
                  • resolve disputes; and
                  • enforce agreements.

                  Retention periods may vary depending on the type of data and applicable legal requirements.

                  SECURITY

                  We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

                  CHILDREN’S PRIVACY

                  The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information to us inappropriately, contact us so we can review and delete it where appropriate.

                  YOUR RIGHTS AND CHOICES

                  Depending on your location, you may have rights regarding your personal information, such as the right to:

                    • access personal information we hold about you;
                    • request correction of inaccurate information;
                    • request deletion of certain information;
                    • object to or restrict certain processing;
                    • withdraw consent where processing is based on consent;
                    • request portability of certain information; and
                    • opt out of certain marketing or cookie-based processing.

                    We may need to verify your identity before responding to a request. We may also retain certain information where permitted or required by law.

                    DO NOT TRACK

                    Our Services may not respond to all “Do Not Track” browser signals. Where required by law, we will honor applicable opt-out preference signals to the extent legally required and technically supported.

                    INTERNATIONAL DATA TRANSFERS

                    Your personal information may be processed in countries other than your own, including countries that may have different data protection laws. Where required, we will take appropriate steps to protect personal information transferred internationally.

                    The Services may link to third-party websites, tools, or services. We are not responsible for the privacy practices or content of third parties. Your use of third-party services is governed by their own terms and privacy policies.

                    CHANGES TO THIS PRIVACY POLICY

                    We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date. Your continued use of the Services after changes become effective means you accept the updated Privacy Policy to the extent permitted by law.

                    MEDIAVINE PROGRAMMATIC ADVERTISING (Ver 1.1)

                    The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.

                    First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.

                    Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.

                    The Website collects the following data using a cookie when serving personalized ads:

                    • IP Address
                    • Operating System type
                    • Operating System version
                    • Device Type
                    • Language of the website
                    • Web browser type
                    • Email (in hashed form)

                    Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.

                    If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

                    For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.

                    CONTACT US

                    If you have questions, requests, or concerns about this Privacy Policy, contact us at: [email protected]